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Carrier Returns Specialist
2 months ago
We are seeking a highly skilled Carrier Returns Specialist to join our team at Truist. As a key member of our operations team, you will be responsible for facilitating the collection of return premiums and balances due from insureds, agents, and insurance companies.
Key Responsibilities- Communicate with insurance carriers, intermediaries, and insurance agents/brokers to verify vital information regarding cancelled accounts and document files accordingly.
- Pursue collection activities on assigned portfolio of cancelled accounts as outlined in line of business policies and procedures.
- Respond to telephone and written inquires on assigned loan portfolio or when appropriate, respond to inquiries that have been redirected from other departments.
- Communicate regularly with internal sales and marketing staff regarding cancelled accounts, losses, and agency delinquencies.
- Review and make decisions on handling of assigned accounts once initial carrier collections activities have been completed.
- Exercise judgment within established authority limits to make decisions related to the charge off of delinquent loan balances and prepare to explain the reasons for the loss.
- Recognize the warning signs of agency fraud/non-compliance and ensure that management is notified of these instances for further investigation and/or action.
- Complete agent portfolio audits resulting from UFO filings to insure prompt action is taken to minimize losses.
- Review delinquent loans and make determinations on deferring or proceeding with cancellation requests to the insurance carrier.
- Review payments received on cancelled loans and determine appropriate action.
- Compute interest adjustments using various calculation methods, calculate payoffs, and prepare refunds.
- Provide support and direction to staff on collection matters for large and/or complex accounts as necessary.
- Assume supervisors duties and responsibilities in their absence.
- High School diploma or equivalent education and related training.
- Three years of premium finance experience, preferably in operations, collections, or related discipline or in the property and casualty insurance industry.
- Ability to work independently.
- Excellent written and verbal communication skills.
- Excellent organizational and analytical skills.
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
- Ability to travel, occasionally overnight.
- Bachelor's degree or completion of a technical school in a related subject.
As a Truist teammate, you will be eligible for a comprehensive benefits package, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan. You will also receive paid time off, including vacation and sick leave, as well as paid holidays.
Truist is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
