Customer Quality Assurance Specialist

2 weeks ago


Park Forest, Illinois, United States Agrati Group Full time
Customer Quality Engineer

The Agrati Group is seeking a highly skilled Customer Quality Engineer to join our team. As a key member of our quality department, you will be responsible for ensuring that our products meet the highest standards of quality and customer satisfaction.

Key Responsibilities:
  • Act as a liaison between manufacturing and quality to ensure customer specifications and quality requirements are met.
  • Review customer complaints and analyze returns to identify areas for improvement.
  • Develop and implement statistical methods and quality improvement programs to drive process excellence.
  • Conduct annual plant audits and systems surveys to ensure compliance with ISO/IATF requirements.
  • Update and augment quality assurance procedures and systems to ensure they are effective and efficient.
  • Collaborate with engineering and sales teams to develop and implement new product lines and resolve application problems.
  • Continuously strive to improve testing methods, tooling, and equipment to ensure quality in our manufactured products.
  • Partner with engineering to develop simple and efficient methods of testing new product lines.
  • Monitor manufacturing processes through audits and daily evaluations to ensure compliance with quality standards.
  • Provide support to the quality department as needed to ensure efficient operations.
  • Travel to customers and suppliers as necessary to resolve problem areas.
Requirements:
  • Bachelor's Degree in Mechanical, Metallurgical, or Industrial Engineering or equivalent.
  • ASQC certification or equivalent preferred.
  • Five years' experience in manufacturing.
  • Working knowledge of manufacturing and quality processes and principles (ISO/IATF), including automotive industry standards.
  • Experience in product and process failure analysis and understanding of quality techniques such as SPC, TQM, etc.
  • Demonstrated record of achievement in problem-solving with production teams.
  • Skilled in use of Microsoft Office.
  • Excellent verbal communication, presentation, training, and leadership skills.
  • Understanding of quality techniques such as Kaizen and design of experiments.
  • Knowledge of fastener manufacturing is desirable.


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