Customer Experience Lead

4 days ago


Columbus, Indiana, United States Getaway House Inc Full time

About Us

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Getaway House Inc is a dynamic company that prides itself on innovation and customer satisfaction. We're dedicated to creating unique experiences for our guests and providing a supportive work environment for our team members.

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Job Summary

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We're seeking an experienced Assistant General Manager to join our team and lead the way in delivering exceptional customer service and ensuring seamless operations at our resort.

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Responsibilities

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In this role, you will be responsible for:

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  • Providing excellent customer service by monitoring the guest ticketing system to ensure tickets are answered in a timely manner.
  • Ensuring every cabin is perfectly staged for every guest.
  • Leading a team of 10+ top performers and assisting in team-focused recruitment, on-boarding, training, and personal and professional development.
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Requirements

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To succeed in this role, you should have:

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  • 5+ years of experience in leading a full-time and part-time population of 10+ top performers.
  • Experience in overseeing a physical, tangible product.
  • Experience in a guest or customer-facing industry.
  • Able to adapt and follow instruction requires adequate comprehension skills.
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What We Offer

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We're committed to providing a comprehensive benefits package, including:

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  • 401K plan
  • 20 paid vacations, 11 paid company holidays and 7 sick days, as well as 12 weeks of paid parental leave.
  • Get-a-days, giving you an extra two days off / month
  • Annual free stays, meaning you have a chance to explore and rejuvenate at our locations, and discounts for your friends and family to stay
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About You

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We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service and ensuring seamless operations.


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