Guest Experience Lead
3 weeks ago
Sleep Inn & Suites Columbus is a rapidly growing hotel chain that offers a unique opportunity for motivated individuals to join our team as a Guest Experience Lead.
Job DescriptionIn this role, you will be responsible for overseeing the front desk and guest services, ensuring seamless operations and exceptional guest experiences. You will work closely with our management team to drive results, lead by example, and foster a positive work environment.
Key Responsibilities- Manage Front Desk Team: Lead and motivate your team to achieve exceptional guest satisfaction scores.
- Guest Engagement: Engage with guests through social media, email, and other channels to build brand loyalty and drive revenue.
- Operational Excellence: Ensure accurate completion of checklists and daily tasks, maintaining high standards of quality and efficiency.
- Strong Leadership Skills: Proven ability to lead and motivate teams, drive results, and exceed expectations.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to engage effectively with guests and colleagues.
- Flexibility: Ability to work flexible hours, including weekends and holidays.
$50,000 - $60,000 per year, depending on experience.
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