Floor Lead Operations Manager

1 month ago

New York, New York, United States Ana Luisa Full time
About Ana Luisa

Ana Luisa is a Brooklyn-based e-commerce jewelry brand that prioritizes sustainability and luxury for all. We believe that high-quality jewelry shouldn't cost the planet and strive to create a positive impact for both people and the environment.

Job Description

We're seeking a results-driven and self-motivated Floor Lead of Operations to join our retail team. As a key member of the leadership team, you'll oversee in-store inventory management and uphold visual merchandising standards. Your responsibilities will include routine inventory audits, ensuring sales floor displays adhere to company guidelines, and maintaining an impeccable store presentation.

Key ResponsibilitiesTeam Leadership
  • Nurture a collaborative team culture that promotes active engagement, fosters harmony, and elevates productivity.
  • Maintain exceptional interpersonal skills to ensure effective communication with the store team and cross-functional partners.
  • Propel team growth and development through training, coaching, and consistent feedback in areas such as product knowledge, sales techniques, and customer service.
  • Exhibit a strong leadership presence on the sales floor, establishing a benchmark for customer service excellence.
  • Strategically execute the brand's vision and objectives, effectively communicating key performance indicators (KPIs), expectations, directives, and store initiatives to the team.
Sales Achievement
  • Harness product knowledge to enhance the customer journey by expertly recommending products that align with individual styles and needs, creating upsell opportunities.
  • Continuously evaluate store revenue goals and KPIs, devising strategic approaches to elevate sales performance in partnership with management.
  • Leverage company resources, incentives, and strategies to empower the team in achieving store-wide objectives.
  • Inspire and guide the team with a positive, motivational approach to attain individual KPI results, surpass store sales targets, and nurture a culture of exceptional performance and success.
Customer Experience
  • Proactively build loyal clientele through proactive efforts, ensuring the consistent delivery of high-touch, top-tier customer service, facilitated by clienteling tools.
  • Collaborate closely with store management and HQ Marketing Team to strategize and execute store events that enhance brand visibility, drive traffic, and boost community engagement.
  • Serve as the customer advocate, actively collecting and conveying valuable customer feedback to enhance brand perception, refine product offerings, and elevate service quality.
Operational Excellence & Visual Merchandising
  • Uphold visual standards and guidelines, meticulously verifying display pricing and promotions, while closely monitoring inventory performance metrics.
  • Assist in leading routine inventory counts, upholding inventory levels and data accuracy at the highest standard.
  • Deliver a seamless customer experience in an OMNI channel environment, efficiently processing customer transactions, managing returns, exchanges, and warranties with precision.
  • Lead and execute all front and back-of-house procedures in adherence to company policies and protocols.
  • Receive incoming and outgoing inventory shipments with meticulous attention to detail, ensuring proper handling and documentation.
  • Maintain the structural integrity of the back-of-house area, guaranteeing a well-organized and easily accessible inventory layout.
  • Ensure the consistent replenishment of sales floor inventory from the back of house, on a daily basis, while also providing comprehensive training to team members to enable them to execute this process.
  • Partner closely with the HQ operations team to optimize store replenishment, enhance loss prevention measures, and address various operational needs.
  • Collaborate with store management to identify opportunities for enhancing the daily operations of the store.
Requirements
  • High School Diploma or equivalent preferred.
  • 2-3 years of retail management experience; jewelry experience preferred.
  • 2-3 years of retail operations experience; effectively managing store inventory.
  • Proven ability to drive sales.
  • Strong leadership skills with business acumen.
  • Proficient in Shopify, Google Workspace, and inventory management software.
  • Ability to work nights, weekends, and holidays.
About Us

Ana Luisa is an equal opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

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