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Application Support Analyst

2 months ago

Waterbury, Connecticut, United States State of Vermont Full time
Job Code

48650K

Overview

The State of Vermont is in search of a proficient and proactive individual to assume the position of Application Support Analyst. This role is pivotal in delivering primary assistance for systems that underpin the department's operations. The responsibilities include assessing and prioritizing inquiries, determining suitable actions, and offering solutions. The initial focus of this position will be on supporting the department's Risk Intervention Services network infrastructure within correctional facilities.

Key responsibilities of this role encompass:

  • Overseeing and managing Active Directory (AD) services, which includes user and group account administration, policy enforcement, and directory upkeep.
  • Diagnosing and collaborating with vendors to address network-related challenges, such as connectivity issues, bandwidth management, and hardware malfunctions.
  • Coordinating with the Internet Service Provider (ISP) to ensure consistent and dependable internet access.
  • Generating reports concerning user access levels and utilization metrics.

This position demands exceptional problem-solving and analytical skills, a meticulous attention to detail, and the ability to juggle multiple priorities effectively. Strong written and verbal communication abilities, proficiency in the Microsoft 365 Suite, and a collaborative work ethic are essential. Frequent travel to correctional facilities will be required.

Preferred qualifications include experience with Active Directory, familiarity with the Ivanti ticketing system, proficiency in writing SQL data queries, and knowledge of Microsoft Visio and Azure DevOps, as well as continuous improvement methodologies.

Who May Apply

This position, Application Support Analyst (Job Requisition #50673), is available to all State employees and external candidates.

For further information regarding this position, please refer to the appropriate channels.

Resumes submitted via email will not be accepted; applications must be completed online to be considered.

It is important to note that multiple vacancies in the same work location may be filled from this job posting.

Environmental Factors

Work is primarily conducted in a standard office environment. Candidates should have access to private transportation for necessary travel. The role involves significant interaction with departmental personnel, including officials who may advocate strongly for their programs. Effective communication and interaction with employees of varying technical skills and authority levels are crucial. Anticipate conflicting priorities and operational challenges; competing demands and tight deadlines are common.

Minimum Qualifications

A Bachelor's degree AND two (2) years of technical experience in a business setting utilizing an enterprise application system.

OR

An Associate's degree in business or computer science AND four (4) years of technical experience in a business environment using an enterprise application system.

OR

Six (6) years of technical experience in a business environment utilizing an enterprise application system.

DOC PREA (Prison Rape Elimination Act) Requirements

In compliance with federal regulations, applicants for employment within the Department of Corrections must provide relevant information. Previous institutional employers will be contacted to provide information regarding any substantiated incidents of sexual abuse or resignation during an ongoing investigation of such allegations. By submitting this online application, you certify that all information provided is accurate and complete. The information you provide may be used, and previous employers may be contacted to verify your work history.

Conviction History Requirements

Candidates with any felony conviction record or those who have been under supervision or sanctioned for a misdemeanor conviction within the past five (5) years must obtain a waiver from the Commissioner of Corrections to be considered for employment.

Total Compensation

As a State employee, you are presented with a valuable career opportunity, complemented by a comprehensive total compensation package that includes:

  • 80% State-paid medical premium and a no-cost dental plan for employees and their families
  • Work/Life balance: 12 paid holidays annually and a generous leave plan
  • State Paid Family and Medical Leave Insurance (FMLI)
  • Two retirement savings options: a State defined benefit pension plan and a deferred compensation 457(b) plan
  • Tuition Reimbursement
  • Flexible spending accounts for healthcare and childcare expenses
  • Low-cost group life insurance
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program

For detailed information, explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont values diversity and is committed to fostering an environment of mutual respect and meaningful inclusion that reflects a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment based on race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. Employment decisions are based on merit, and retaliatory adverse employment actions are prohibited.