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Customer Service Specialist II

2 months ago

Fort Worth, Texas, United States UPS Full time
Join a Leading Global Organization:

Step into your next role with a prestigious Fortune Global 500 company. Experience a culture that fosters innovation and collaboration, where you can enhance your skills alongside talented professionals.

Role Overview:

This position involves overseeing the execution of contracted services to clients, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs) as stipulated in contracts.

You will collaborate with vendors, clients, and internal teams to support business products effectively.

Key Responsibilities:
  1. Manage daily operational activities, ensuring adherence to government regulations, inventory management, order processing, and supplier procurement.
  2. Engage in financial tasks such as forecasting, budget allocations, and developing annual business strategies aligned with corporate goals.
  3. Foster and maintain strong customer relationships, which may involve direct customer interactions.
  4. Identify and propose enhancements to operational efficiency and effectiveness.
  5. Support field stocking locations and agent sites across various regions.
  6. Operate powered industrial equipment as necessary.

This role requires hands-on involvement in core business operations, adhering to established processes to ensure safety and efficiency.

Employment Type: Permanent

UPS is dedicated to creating a workplace free from discrimination and harassment.

Equal Opportunity Employer:

UPS values diversity and does not discriminate based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.

Basic Qualifications:

Applicants must be U.S. citizens, nationals, or authorized to work in the U.S.