Patient Service Representative PRN
2 weeks ago
Job Description:
As a Patient Service Representative PRN with Intermountain Health, you will play a vital role in ensuring a seamless experience for patients entering our facilities. Your primary responsibility will be to serve as the point of contact for patients, embodying Intermountain's values and fostering collaborative relationships with patients and fellow caregivers.
Key Responsibilities:
- Greet incoming customers in a professional manner, assessing their needs and ensuring they are met and exceeded.
- Efficiently update and verify patient demographics, insurance, and contact information, and assist customers in completing necessary forms to meet regulatory and billing needs.
- Thoughtfully direct patients on next steps and inform them about delays and wait times.
- Promptly schedule appointments utilizing provider templates and scheduling guidelines.
- Proactively request payments from patients on current and past medical services.
- Support the administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
- Coordinate with other care teams and employees to provide a seamless experience for patients.
Requirements:
- Six months of customer service experience involving interactions with customers.
- Demonstrated basic computer skills involving word processing and data entry.
- Professional manner and strong interpersonal and communication skills.
Preferred Qualifications:
- One year of customer service experience, especially in a hospital or medical office.
- Problem-solving ability, analytical skills, self-motivated, and able to work well in a clinic environment.
- Excellent verbal and written communication skills.
Physical Requirements:
- Interact with others requiring the ability to communicate information.
- Operate computers and other office equipment requiring the ability to move fingers and hands.
- See and read computer monitors and documents.
- Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
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