Customer Service Representative

4 weeks ago


Roy, Utah, United States Citigroup Inc Full time

The Service Representative is an entry-level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

**Key Responsibilities:**

Assist with evaluating and resolving service inquiries from clients across different platforms

Effectively use various computer systems to complete assigned tasks and address account inquiries

Develop and maintain working knowledge of specific groups of Citi products and services

Analyze and identify potential risks and identify solutions that meet client needs

Complete assigned tasks in an accurate and efficient manner

Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations

Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

**Requirements:**

1-3 years work experience in a related role

Proficient in Microsoft Office and Windows Operating Systems

Demonstrated experience solving customer service inquiries

Effective verbal and written communication skills

Ability to work in a fast-paced environment

Excellent technical and data entry skills, including the utilization of a 10-key touchpad

Proven ability to navigate multiple systems and customer service platforms concurrently

**Benefits:**

Competitive rates start at $19/hr

Day 1 Health Benefits

Flexible Work Strategies

Collaborative team environment

401(k) match

Tuition Reimbursement

Dental insurance

Vision insurance

Paid parental leave

Paid time off

Schedules will be a mix of days and nights and will include 1 weekend day.

Attached resume is required for consideration

#CustomerSupport

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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