Patient Service Representative

3 days ago


Roy, Utah, United States Intermountain Health Full time

Job Title: Patient Service Representative

This role is responsible for ensuring timely and accurate billing and follow-up on patient accounts to ensure prompt and accurate receipt of payments within Intermountain's policies and procedures.

Key Responsibilities:

  • Utilize available tools to complete timely and quality submission of bills and follow-up on patient accounts.
  • Employ appropriate follow-up methods and contacts to ensure timely billing and claim resolution.
  • Analyze accounts for claim acceptance, rejection, or denials to ensure proper payments are received and ensure all account demographics, including payer information, are accurate and up-to-date.
  • Maintain expected productivity and quality standards, including working all daily, weekly, and monthly reports timely and accurately.
  • Make appropriate corrections to accounts during the collection cycle.
  • Communicate effectively and professionally with all internal and external entities, providing courteous and professional service to all Intermountain patients, affiliates, providers, administrators, employees, co-workers, insurance representatives, vendor representatives, attorneys, and other stakeholders.

Requirements:

  • Two years of customer service experience.
  • Keyboarding experience.
  • Demonstrated good interpersonal, written, and verbal communication skills.

Preferred Qualifications:

  • Experience in a professional office setting.
  • Billing or collections experience.

Physical Requirements:

  • Interact with others, requiring the ability to communicate information.
  • Operate computers and other office equipment, requiring the ability to move fingers and hands.
  • See and read computer monitors and documents.
  • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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