Customer Service Representative for Negative Pressure Wound Therapy Resupply
2 weeks ago
Rotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. Our team is dedicated to delivering high-quality products and exceptional customer care.
Job SummaryWe are seeking a dedicated Customer Service Representative to join our team. In this role, you will provide support to our customers by performing tasks related to patient care and third-party reimbursement. You will be the first point of contact for new customers and will be responsible for processing new orders, responding to questions, and resolving issues in a timely manner.
Key Responsibilities- Build relationships with locations, field management, patients, and referral sources
- Collect co-pays and deductible amounts
- Conduct insurance verification and eligibility for services/products
- Conduct patient satisfaction calls and act as patient advocate to resolve questions or concerns
- Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
- Develop and maintain working knowledge of current products and services offered by the company
- Maintain accuracy and quality control throughout patient contact and data input
- Manage all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into HRCM and eIntake, printing tickets, assembling charts, and processing paperwork
- Obtain authorization and qualification documentation
- Prepare complete and accurate files for Billing Department
- Process new orders, respond to questions, resolve issues, or forward to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
- Process work orders to field locations and coordinate timely fulfillment of products and services ordered
- Provide education to referral sources, patients, and employees on qualifications for service and third-party billing
- Provide product/service information by answering questions, offering assistance
- Provide technical assistance to customers as required
- Provide thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
- Work extensively with eIntake proprietary system
- High school diploma or GED equivalent, required
- Experience in medical field and administrative record management, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Knowledge of insurance policies and requirements, preferred
- Medical terminology, preferred
- One year of related work experience, preferred
- Strong customer service background, preferred
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality, discretion, and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Sense of urgency and responsiveness to physicians, location employees, and patients
- Work independently and as part of a team
- Lift and carry office equipment at times
- Requires sitting, walking, standing, talking, and listening; extensive hours sitting at a desk
- Requires close vision to small print on computer and/or tablet and paperwork; extensive hours working on the computer
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Roy, Utah, United States Rotech Healthcare Full timeAbout Rotech Healthcare Inc.Rotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. Our mission is to empower patients to manage their health and treatment at home, while providing exceptional customer care and support.Job SummaryWe are seeking a dedicated Customer Service Representative to join...
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Roy, Utah, United States Rotech Healthcare Full timeJob SummaryRotech Healthcare Inc. is a leading provider of medical equipment and services, seeking a dedicated Customer Service Representative for Negative Pressure Wound Therapy Resupply to support our patients and referral sources.Key ResponsibilitiesProvide exceptional customer service to patients, referral sources, and employees, ensuring timely and...
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Roy, Utah, United States Rotech Healthcare Full timeAbout Rotech HealthcareRotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. We are committed to delivering high-quality products and exceptional customer care through our extensive network of locations.Job SummaryWe are seeking a dedicated Customer Service Representative to join our team. In...
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Roy, Utah, United States Rotech Healthcare Full timeJob SummaryWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team at Rotech Healthcare Inc. In this role, you will provide exceptional support to our customers, patients, and referral sources by performing tasks related to patient care and third-party reimbursement.Key ResponsibilitiesProcess new orders, respond to...
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