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Desktop Support Specialist
2 months ago
Job Title: Desktop Support Specialist
Job Summary:
VDart Inc is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their desktop systems are running smoothly and efficiently.
Key Responsibilities:
- Technical Support: Provide technical support to customers, troubleshooting and resolving issues with desktop systems, hardware, and software.
- Hardware and Software Maintenance: Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
- Record Keeping: Maintain detailed and accurate records in workload management, asset management, and administrative applications.
- Customer Service: Provide excellent customer service to all levels of employees, including customers, peers, and leadership.
- Communication: Communicate in a professional, positive, and timely manner, in person, on the phone, and via electronic means.
- Problem-Solving: Use routine troubleshooting methodologies to provide efficient, effective resolution and minimize impact to the customer.
- Independence: Work with considerable independence, self-directed once assigned work.
- Professional Development: Show an interest in learning more advanced aspects of the functional skills and actively maintain a level of self-study related to technology and customer service.
Requirements:
- Education: Associate degree in a relevant field or 6 years of technical support experience in lieu of a degree.
- Experience: Experience with the deployment, repair, and maintenance of computer hardware, such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
- Software Experience: Experience with the deployment, repair, and maintenance of software, such as the Microsoft Office Suite and Windows operating systems.
- Networking and Customer/Server Concepts: Familiarity with general networking and customer/server concepts.
- Physical Demands: Ability to lift 40 lbs, work in an environment of varying temperatures, navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.
Language: English (en-US)