IT Desktop Field Specialist

3 days ago


Fort Worth, Texas, United States Wise Men Consultants Full time
Job Title: IT Desktop Field Analyst

Location: Houston, TX (100% onsite)

Duration: 6-12 months contract with High Possibility of extension

Job Summary:

We are seeking an experienced IT Desktop Field Analyst to join our team at Wise Men Consultants. The successful candidate will be responsible for providing technical support and troubleshooting services for desktop and mobile devices.

Key Responsibilities:

  • Provide technical support and troubleshooting services for desktop and mobile devices
  • Install, configure, and troubleshoot user environments - desktop or mobile
  • Experience using a Help/Support Desk application to manage work assignments, inventory control, and timekeeping records
  • Experience working in a team environment where problems solving, and work tasks are developed amongst team members
  • Experience in instructing users on the proper use of hardware or software applications
  • Experience with basic IT infrastructure applications, and network, hosting, and backup devices
  • Experience IOS mobile set up and configuration
  • Experience in Oil & Gas industry a plus
  • ServiceNow, JIRA ticketing a plus
  • O365 experience is a plus
  • Multitasking is a plus
  • Knowledge of point-to-point wireless communication a plus

Requirements:

  • Associates degree in IT related field - minimum
  • Bachelors in related field preferred
  • 5+ years of related experience Microsoft certifications, and CompTIA certifications a plus

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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