Guest Experience Specialist

7 days ago


Fulton, New York, United States Candlewood Suites Rocky Mount Full time
Job Description

We are seeking a highly skilled Guest Experience Specialist to join our team at Candlewood Suites Rocky Mount. As a front desk representative, you will be responsible for providing exceptional guest service, managing hotel operations, and maintaining a clean and welcoming environment.

About Us

Candlewood Suites Rocky Mount is a premier all-suite hotel located in the heart of North Carolina. We offer a range of amenities, including a heated outdoor pool, fitness center, and free high-speed Internet access. Our hotel is conveniently situated near major highways and attractions, making it an ideal choice for business and leisure travelers alike.

Responsibilities
  • Guest Services: Greet and welcome guests, answer inquiries about hotel services and facilities, and provide assistance with reservations and check-in/check-out procedures.
  • Hotel Operations: Maintain accurate records, handle requests for information and mail, and ensure that all hotel areas are clean and well-maintained.
  • Communication: Effectively communicate with guests, colleagues, and other departments to ensure seamless hotel operations and excellent guest experiences.
Requirements
  • Education: High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Experience: Previous experience in a hotel or customer service role desirable.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office suite.


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