Resort Operations Manager

3 weeks ago


Sedona, Arizona, United States Hilton Grand Vacations Full time
General Manager - Resort Operations

Hilton Grand Vacations is seeking a seasoned General Manager to lead the resort operations team at our Bell Rock Inn location in Sedona, Arizona. As a key member of our leadership team, you will be responsible for driving exceptional service scores, team culture, and profitability while working in partnership with the resort's internal ownership's Homeowners Association(s).

Key Responsibilities:
  • Customer Focus: Build strong internal and external customer relationships and deliver customer-centric solutions.
  • Leadership: Direct the leaders of the front office, housekeeping, maintenance, security, and recreation teams.
  • Collaboration: Work cooperatively with others to meet shared objectives.
  • Strategic Planning: Develop and implement strategies to drive business growth and improve operational efficiency.
  • Financial Management: Analyze and manage resort and HOA financial status.
  • Culture and Diversity: Foster a culture of diversity, equity, and inclusion.
Requirements:
  • Comprehensive knowledge of vacation ownership principles, practices, and procedures.
  • 2+ years of prior General Manager experience.
  • Excellent written and verbal communication skills.
What We Offer:
  • Excellent health care options (medical, dental, and vision that encourage preventative care - that start on day 1).
  • Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
  • All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
  • Our Go Hilton Team Member Travel Program offers accommodation at highly discounted rates and 50% off at participating hotel-operated restaurants.

HGV is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



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