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Medical Office Coordinator

2 months ago

Dubuque, Iowa, United States Access Dubuque Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Access Dubuque. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office.

Key Responsibilities
  • Provide exceptional patient service, treating each individual with respect and equity
  • Check-in patients in a timely and efficient manner, modifying appointment status as needed
  • Assist patients with pre-appointment paperwork, including demographic forms and health history
  • Accurately scan and index patient documents, including demographic forms and insurance cards
  • Collect and record applicable fees prior to patient appointments
  • Inform patients of their sliding fee scale discount and provide resources to those who have identified a barrier
  • Perform end-of-day procedures, including printing reports and balancing the cash box
  • Act as a patient advocate, providing resources and support to those in need
  • Assist with collection of social determinants of health data via the PRAPARE tool
  • Serve as a medical scheduler backup and complete other duties as assigned
Requirements
  • High school diploma or general education degree (GED)
  • One to three months related experience and/or training
  • Equivalent combination of education and experience
  • Ability to pass a pre-employment drug test and background check
About Us

Access Dubuque is a mission-driven, patient-centered organization dedicated to providing high-quality, affordable healthcare to our community. We are committed to making a positive impact on the lives of our patients and employees alike.