Leave of Absence Coordinator

3 weeks ago


Dubuque, Iowa, United States Sedgwick Full time
Job Summary

Sedgwick is seeking a highly skilled Leave of Absence Coordinator to join our team. As a Leave of Absence Coordinator, you will be responsible for analyzing reported leave requests, including Family Medical Leave (FMLA), unpaid state, military, and company-specific leave claims, to make determinations based on client plans, state, and federal regulations.

Key Responsibilities
  • Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
  • Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state, and federal regulations.
  • Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
  • Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence, and/or claims system.
  • Maintains professional client relationships and provides excellent customer service.
Requirements
  • High school diploma or GED required.
  • One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.
  • Knowledge of state and federal FMLA regulations.
  • Excellent oral and written communication, including presentation skills.
  • Proficient computer skills, including working knowledge of Microsoft Office.
  • Analytical and interpretive skills.
  • Strong organizational and multitasking skills.
  • Excellent interpersonal skills.
  • Ability to exercise judgment in accordance with well-defined policies and procedures.
  • Ability to work in a team environment.


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