Customer Service Ambassador
4 weeks ago
Role Overview
As a Member Service Representative at Mountain Credit Union, you will be the primary point of contact for our members, providing exceptional service and support with account inquiries, financial transactions, and guidance on loans, deposits, and fraud prevention.
Key Responsibilities
- Build strong relationships with members by addressing their concerns promptly and accurately, ensuring their financial needs are met effectively.
- Assist members with account inquiries, financial transactions, and provide guidance on loans, deposits, and fraud prevention.
- Contribute to the professional and forward-thinking culture of our organization by demonstrating exceptional attention to detail, understanding intricate regulations and procedures, and proficiency in utilizing various software and tools.
Requirements
- Exceptional attention to detail and ability to understand complex regulations and procedures.
- Excellent interpersonal skills and the ability to empathize with members' financial concerns.
- Proficiency in utilizing various software and tools.
About Us
At Mountain Credit Union, we are committed to delivering exceptional customer service and providing financial services to people in our community. We serve western North Carolina with local decisions and excellent customer service.
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