Customer Service Ambassador

1 month ago


Candler NC USA, United States Mountain Credit Union Full time
About the Role

As a Member Service Representative at Mountain Credit Union, you will be the primary point of contact for our members, providing exceptional service and support in a fast-paced environment. Your role will involve assisting members with account inquiries, financial transactions, and providing guidance on loans, deposits, and fraud prevention.

Key Responsibilities
  • Provide personalized service to members, addressing their concerns and needs in a timely and professional manner.
  • Assist members with account transactions, including deposits, withdrawals, and transfers.
  • Offer guidance on loans, deposits, and fraud prevention, ensuring members have the information they need to make informed financial decisions.
  • Build strong relationships with members by understanding their financial goals and providing tailored solutions.
  • Stay up-to-date on credit union policies, procedures, and regulatory requirements to ensure compliance and accuracy.
Requirements
  • Excellent communication and interpersonal skills, with the ability to empathize with members' financial concerns.
  • Attention to detail and ability to understand complex regulations and procedures.
  • Proficiency in utilizing various software and tools, including our credit union's systems and technology.
  • Ability to work in a team environment, providing support and assistance as needed.
  • Customer-centric approach, with a focus on delivering exceptional service and building strong relationships with members.
What We Offer

As a Member Service Representative at Mountain Credit Union, you will be offered a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity.



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