Financial Services Liaison

7 days ago


Arcadia, California, United States Foothill Credit Union Full time

Foothill Credit Union is seeking a highly skilled Financial Services Liaison to join their team. As a key member of the Account Resolutions department, this individual will be responsible for building and maintaining successful member relationships by supporting servicing, collections activity, and delinquency goals.

Key Responsibilities:
  • Process all claims related to Mechanical Repair Coverage (MRC), Guaranteed Asset Protection (GAP), Debt Payment Protection, and forced placed insurance (State National).
  • Ensure compliance with Credit Union policies and procedures.
  • Responsible for Early-Stage collection efforts.
  • Contact members with Early-Stage delinquent account(s) via letters, phone calls, texts, or emails.

The ideal candidate will possess a high school diploma or equivalent, a minimum of two years of credit union or banking collections experience, and specialized banking or credit union education and training in a Collection environment. Additionally, they should have knowledge of collections, servicing, foreclosure, bankruptcy procedures, and legal requirements.

In this role, you will work closely with the Account Resolutions team to establish and maintain effective coordination and communication within the department. You will also be responsible for documenting all collection actions taken, including telephone conversations, alternate financial arrangements, and correspondence within the core system.

Foothill Credit Union offers a competitive salary range of $55,000 - $65,000 per year, depending on experience. If you are a motivated and detail-oriented professional looking to make a meaningful impact in the financial services industry, we encourage you to apply for this exciting opportunity.



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