Member Services Representative

6 days ago


Arcadia, California, United States Foothill Credit Union Full time
Job Summary

Foothill Credit Union is seeking a highly skilled Member Services Specialist to join our team. This role requires exceptional communication and customer service skills, as well as a strong knowledge of financial products and services.

Key Responsibilities:
  • Provide assistance to members through various channels, including phone, email, and in-person visits.
  • Support the credit union's mission by promoting financial education and offering solutions to meet members' needs.
  • Process transactions, answer questions, and resolve issues efficiently and effectively.
  • Work collaboratively with other teams to ensure seamless member experience.
  • Maintain accurate records and reports, and adhere to regulatory requirements.
Requirements:
  • Bachelor's degree or equivalent required; leadership experience a plus.
  • A minimum of three years in personal banking, preferably within credit union operations.
  • Strong math and clerical skills, with ability to multitask and work in a fast-paced environment.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Bilingual Spanish a plus.
Compensation:

$22.91-$34.37 per hour, depending on experience.



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