Healthcare Liaison Specialist

4 days ago


Arcadia, California, United States Optum Full time

The role of the Patient Outreach Coordinator at Optum is a crucial component in improving health outcomes by connecting individuals with necessary care, pharmacy benefits, data, and resources.

  • Job Summary:
  • This position involves working closely with a team to advance global health equity by providing support to senior patients, identifying their needs, and resolving complex issues.

About the Role: The ideal candidate will possess excellent customer service skills, familiarity with computer applications, and outstanding problem-solving abilities. As part of the team, you will be responsible for making outbound calls to customers, researching complex issues, and developing knowledge of products and benefits to provide assistance.

  • Main Responsibilities:
  • Respond to 80-100 inbound phone calls per day and identify customer requirements
  • Research complex issues and resolve customer queries efficiently
  • Foster strong relationships with customers by offering accurate product information and benefits

Required Qualifications: To excel in this position, you must possess a high school diploma or equivalent, be at least 18 years old, and have prior experience in customer-facing roles utilizing phones and computers.

  • Preferred Qualifications:
  • Prior experience in the healthcare industry, particularly working with the senior population, would be advantageous
  • Bilingual fluency in English and another language (Cantonese, Mandarin, or Spanish) is highly desirable
  • Sales experience would also be beneficial

What We Offer: As an equal opportunity employer, Optum provides a comprehensive benefits package, including competitive hourly pay ($16.00 - $28.27), incentive programs, equity stock purchase opportunities, and 401k contribution. By joining our team, you will be part of a mission-driven organization that aims to improve the health system and help people live healthier lives.



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