Member Retention Specialist

7 days ago


Arcadia, California, United States Foothill Credit Union Full time

Foothill Credit Union is seeking an experienced Member Retention Specialist to join our team. The successful candidate will be responsible for building and maintaining strong member relationships by providing exceptional service and support.

About the Role

This role requires a high level of expertise in collections, servicing, and financial analysis. The ideal candidate will have a minimum of two years of experience in a similar role within the credit union or banking industry.

Key Responsibilities
  • Process all claims related to Mechanical Repair Coverage (MRC), Guaranteed Asset Protection (GAP), Debt Payment Protection, and forced placed insurance.
  • E nsure compliance with Foothill Credit Union policies and procedures.
  • Responsible for Early-Stage collection efforts.
  • Contact members with delinquent accounts via phone calls, texts, or emails.
  • Document all collection actions taken, including telephone conversations and correspondence.
Requirements
  • A high school diploma or equivalent is required.
  • A minimum of two years of credit union or banking collections experience.
  • Specialized banking or credit union education and training in a Collection environment are required.
Benefits

The successful candidate will receive a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.

Estimated Salary: $45,000 - $60,000 per year

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