Customer Service Ambassador

8 hours ago

Phoenix, Arizona, United States Westwind Air Service Full time
Job Overview

Westwind Air Service is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Ambassador, you will be responsible for providing exceptional customer experiences from start to finish. This includes interfacing with customers, responding to inquiries, and coordinating with various departments to ensure seamless tour experiences.

Key Responsibilities

  • Actively listen to customer inquiries to determine appropriate service actions and help them choose the best tour for them.
  • Respond to customers interested in booking tours and charters via phone, email, and web-chat.
  • Coordinate with the Flight Department to ensure a smooth tour process.
  • Communicate concisely and warmly welcome any customers visiting our facility.
  • Coordinate the logistics for ground transportation to and from the airport.
  • Ability to handle cashier transactions and assist in other clerical duties such as required record-keeping and compliance.
  • Resolve customer problems or concerns and solve company problems.
  • Understand and comply with all FAA and safety-sensitive requirements that may interact with your role.
  • Other duties and tasks related to the success of customer interactions as assigned.

Requirements

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Experience using Microsoft Office or Google Suite, specifically Excel and Sheets.
  • Must be comfortable learning and using different SaaS.
  • Ability to accurately serve as a cashier, including processing credit cards, making change.
  • Excellent oral/written communication, organization, and customer service skills.
  • Ability to work in a team environment and take direction from management and supervisors.
  • Ability to read and interpret documents such as procedure manuals and work instructions; ability to write routine reports and correspondence.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands or fingers and handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

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