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Customer Experience Associate
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rug Doctor. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Provide world-class customer service to customers via phone, email, and other communication channels.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
- Meet or exceed customer satisfaction targets and quality metrics.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Ability to work flexible hours, including evenings and weekends.
What We Offer:
- Competitive hourly rate ($13-$15/hour).
- Excellent health plans with a range of options to fit your lifestyle.
- 401(k) matching program.
- Opportunities for professional growth and development.
- A fun and collaborative work environment.
About Rug Doctor:
Rug Doctor is a leading provider of carpet cleaning solutions and equipment. We are committed to delivering exceptional customer service and providing our customers with the best possible experience.
