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Customer Service Representative

2 months ago


Plano, Texas, United States Total Wine & More Full time

About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Total Wine & More. As a Retail Sales Associate, you will play a key role in providing exceptional customer service and driving sales growth in our store.

Key Responsibilities

  • Provide customer service by greeting and establishing relationships with customers while informing them of our products and services.
  • Perform cashier functions and follow company policies while completing customer transactions.
  • Participate in product training to learn about our wine, beer, and spirits offerings and provide recommendations to customers.
  • Replenish and maintain inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery.
  • Maintain store safety and cleanliness standards on the sales floor, stock room, and other areas.

Requirements

  • 21 years of age or older.
  • Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours.
  • Experience using technology applicable to the position and access information necessary to complete daily responsibilities.
  • 1-year retail sales associate, cashier/cash handling, merchandising, or inventory specialist experience preferred.
  • Strong interpersonal skills with a positive and engaging attitude.
  • Value collaboration and acting as a team player.
  • Desire to develop retail service skills and knowledge of products and services.

Physical Requirements

  • Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
  • Climb ladders and lift 50 lbs. overhead and repeatedly.

We Offer

  • Paid Time Off (PTO).
  • Generous store discounts.
  • Health care plans (medical, prescription, dental, vision).
  • 401(k), HSA, FSA, Pre-tax commuter benefits.
  • Disability and life insurance coverage.
  • Paid parental leave.
  • Pet insurance.
  • Critical illness and accident insurance.
  • Discounted home and auto insurance.
  • College tuition assistance.
  • Career development, industry knowledge, and wine, spirits, and beer education.
  • Consumer classes.