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Player Relations Manager

2 months ago

Chicago, Illinois, United States Bally's Dover Casino Resort Full time

Job Title: Player Development Manager at Bally's Dover Casino Resort

As a Player Development Manager, you will be responsible for spearheading initiatives that enhance player engagement at Bally's Dover Casino Resort. Your focus will be on expanding the player database, increasing revenue from players, and orchestrating exclusive events.

Key Responsibilities:

  • Embrace Bally's vision of exceptional entertainment by cultivating an inviting atmosphere
  • Deliver outstanding guest service and build enduring relationships with patrons
  • Implement and uphold policies that align with regulatory requirements and organizational objectives
  • Mentor and develop team members to improve their competencies
  • Oversee the execution of Player Development initiatives
  • Collaborate with marketing teams for Slot and Table Games promotions
  • Formulate strategies to boost club memberships and casino profitability
  • Plan and coordinate special events for players
  • Effectively resolve guest inquiries and concerns
  • Engage in casino-hosted events
  • Perform additional duties as assigned

Qualifications:

  • Must be at least 21 years of age
  • Possess a gaming license from the relevant regulatory authority
  • High school diploma or equivalent; Bachelor's degree is preferred
  • A minimum of 3 years in casino marketing or 5 years in casino operations
  • Familiarity with player-tracking systems is essential
  • Strong skills in public relations and customer service
  • Exceptional written and verbal communication skills
  • Knowledgeable about table games and slot machines
  • Willingness to work evenings, weekends, and holidays

Physical Requirements:

  • Regularly required to see, speak, hear, walk, and stand
  • Frequent use of hands for handling and reaching
  • Occasional sitting or bending
  • May need to lift or move items weighing up to 30 pounds

Work Environment:

This position operates in a dynamic environment characterized by bright lights, noise, and occasional high-pressure situations.

Please note that this job description may not encompass all responsibilities and duties, as they are subject to modification at any time.