Facilities Operations Manager
2 weeks ago
Job Summary
ABM Industries is seeking a highly skilled and experienced Facilities Operations Manager to oversee the daily operations of our janitorial services team. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction and operational efficiency.
Key Responsibilities
- Monitor and direct team members to perform duties according to established Standard Operating Procedures.
- Effectively operate current technology required to track and process work orders.
- Adhere to all ADA non-discrimination requirements.
- Comply with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
- Assist Managers to achieve strong operational performance.
- Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
- Monitor and maintain appropriate staffing levels.
- Ensure that future schedules are complete (days off, vacations, etc.)
- Ensure all call offs are covered.
- Manage employee lunches and breaks.
- Manage the Attendance Policy
- Communicate with Client representatives on a frequent basis regarding operations.
- Manage daily schedules.
- Maintain daily shift report for managers.
- Maintain communication with Managers to maintain optimum staffing levels.
- Effectively coach, counsel, and discipline employees.
- Conduct service audits.
- Work with Safety Quality Manager to ensure the safety and security of the operation.
- Set positive, professional example for workforce.
- Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
- Miscellaneous duties as assigned.
Requirements
- Must be 18 years of age or older
- No experience required and on the job training provided
- No high school diploma, GED or college degree required
- Preferred Qualifications:
- Customer service experience
- One (1) year of similar work experience
- One (1) of floor equipment experience
- Bilingual (English, Spanish, Creole)
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