Facilities Operations Manager

2 weeks ago


Opalocka, Florida, United States ABM Industries Full time

Job Summary

ABM Industries is seeking a highly skilled and experienced Facilities Operations Manager to oversee the daily operations of our janitorial services team. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction and operational efficiency.

Key Responsibilities

  • Monitor and direct team members to perform duties according to established Standard Operating Procedures.
  • Effectively operate current technology required to track and process work orders.
  • Adhere to all ADA non-discrimination requirements.
  • Comply with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
  • Assist Managers to achieve strong operational performance.
  • Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
  • Monitor and maintain appropriate staffing levels.
  • Ensure that future schedules are complete (days off, vacations, etc.)
  • Ensure all call offs are covered.
  • Manage employee lunches and breaks.
  • Manage the Attendance Policy
  • Communicate with Client representatives on a frequent basis regarding operations.
  • Manage daily schedules.
  • Maintain daily shift report for managers.
  • Maintain communication with Managers to maintain optimum staffing levels.
  • Effectively coach, counsel, and discipline employees.
  • Conduct service audits.
  • Work with Safety Quality Manager to ensure the safety and security of the operation.
  • Set positive, professional example for workforce.
  • Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
  • Miscellaneous duties as assigned.

Requirements

  • Must be 18 years of age or older
  • No experience required and on the job training provided
  • No high school diploma, GED or college degree required
  • Preferred Qualifications:
    • Customer service experience
    • One (1) year of similar work experience
    • One (1) of floor equipment experience
    • Bilingual (English, Spanish, Creole)


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