Customer Support Associate
2 weeks ago
Customer Support Associate
Company: Gainwell Technologies
Position Overview
As a Customer Support Associate, you will play a crucial role in ensuring customer satisfaction by addressing inquiries and providing assistance through various communication channels.
Key Responsibilities
- Respond to incoming calls and assist customers with their inquiries using established protocols.
- Document call details and outcomes in the customer account history.
- Facilitate customer requests through appropriate communication methods, including faxing and mailing, under supervision.
Required Qualifications
- High school diploma or equivalent.
- Experience in customer service or related telephone roles is preferred.
- Familiarity with organizational processes and personnel.
- Proficient in using fax machines, computer applications, and telephone systems.
- Experience with help desk software is advantageous.
Additional Skills
- Basic analytical and problem-solving abilities.
- Effective communication skills, both verbal and written.
- Ability to follow instructions accurately.
Work Environment
This position is based in an office setting and may require flexible working hours.
Job Summary
The Customer Support Associate will be instrumental in delivering high-quality service to our clients, ensuring their needs are met efficiently and effectively.
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