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Overview
Call Center Representative
Customer Service | Business Development
Position Summary
The Call Center Representative plays a crucial role in supporting our sales team by performing research, generating reports, and managing information requests. This position requires collaboration across various departments including Sales Consultants, customers, and leadership to ensure seamless operations. The representative must be adaptable to shifting priorities and organizational needs.
About Cellular Sales
At Cellular Sales, we prioritize our team members as our most valuable customers. We are committed to fostering a family-oriented culture, offering competitive compensation, a clear career progression, and an exceptional training and development program. We believe that providing our employees with an outstanding experience is essential for them to deliver unparalleled service to our customers. As a leader in mobile technology consulting, we continuously strive to elevate our standards. Our success is driven by collaboration, innovation, and a commitment to excellence. We seek individuals who are eager to contribute to a lasting impact.
Key Responsibilities
• Manage customer calls, addressing inquiries and issues while documenting and following up as necessary.
• Resolve or escalate concerns raised by Sales Representatives effectively.
• Maintain accurate records in online reporting systems as required.
• Utilize internal databases to research customer accounts and histories.
• Communicate with customers via phone to provide information regarding products and services.
• Document customer interactions, including inquiries, complaints, and follow-up actions taken.
• Ensure consistent follow-up to confirm resolution of customer issues.
Qualifications
Required Education and Experience
• High School diploma or equivalent required.
Preferred Skills
• Proficiency in Excel is highly preferred.
Essential Skills and Abilities
Skills
• Active Listening: Fully engaging with customers, understanding their concerns, and responding appropriately.
• Service Orientation: Proactively seeking ways to assist customers.
• Coordination: Adjusting actions based on the responses of others.
• Time Management: Effectively managing one’s own time.
• Social Perceptiveness: Recognizing and understanding the reactions of others.
• Monitoring: Assessing personal performance for continuous improvement.
Abilities
• Deductive Reasoning: Applying general principles to specific situations to derive logical conclusions.
• Problem Sensitivity: Identifying potential issues before they escalate.
• Knowledge Updating: Staying current with new information and applying it effectively.
• Organizational Skills: Developing plans to prioritize and manage work efficiently.
• Administrative Skills: Handling daily administrative tasks, including maintaining records and processing paperwork.
Compensation and Benefits
Compensation is based on skills and experience. Cellular Sales offers a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and life insurance. Additional incentives include monthly sales contests and a collaborative work environment.
Note
This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and duties. Responsibilities may evolve as needed.
