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Customer Support Specialist
2 months ago
About Nortek Air Solutions, LLC
Nortek Air Solutions, LLC is a leading provider of innovative heating, ventilation, and air conditioning (HVAC) solutions for commercial, industrial, and institutional indoor environments. With a rich history dating back to 1977, the company offers custom-engineered products that maximize energy efficiency, reduce annual operating costs, and improve indoor air quality.
Job Summary
We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service to our sales and warranty-related issues for Heat Pumps and HVAC product lines.
Key Responsibilities
- Provide technical support to customers via phone, email, or in-person
- Assist customers with parts identification, quotation development, and order processing/fulfillment
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
- Stay up-to-date with product knowledge and technical documentation
- Participate in ad-hoc projects and tasks as assigned by management
Requirements
- 3-5 years of experience in the HVAC industry, either in manufacturing or as a field technician
- Strong analytical skills and attention to detail
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- High school graduate with experience in the HVAC industry
What We Offer
Nortek Air Solutions, LLC offers a comprehensive compensation and benefits package to its employees. If you are a motivated and customer-focused individual with a passion for HVAC technology, we encourage you to apply for this exciting opportunity.