Product Service Representative
3 weeks ago
About TSI
TSI is a leading provider of innovative solutions that help protect people, products, and the environment. Our mission is to create a better world by delivering exceptional customer service and support.
Job Summary
We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch service to our customers, processing sales orders, and resolving product and service issues.
Key Responsibilities
- Provide exceptional customer service via phone, email, and other communication channels
- Process sales orders, quotes, and other customer requests in a timely and accurate manner
- Resolve product and service issues through troubleshooting, research, and collaboration with internal teams
- Develop and maintain strong relationships with internal sales teams and customers
- Stay up-to-date on product knowledge, industry trends, and company policies to provide informed support
- Collaborate with cross-functional teams to drive process improvements and customer satisfaction
Requirements
- 2-year degree (technical or Associates) or equivalent experience
- Minimum of 1-year customer support, inside sales, or equivalent experience
- Strong communication, problem-solving, and analytical skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Microsoft Office and other productivity tools
What We Offer
At TSI, we value our employees and offer a competitive benefits package, including medical insurance, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more. We also offer a dress-for-your-day policy, free beverages, and on-site cafeterias.
Equal Employment Opportunity
TSI is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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