Customer Experience Director

3 days ago


Olathe, Kansas, United States DH Pace Full time

The position of Customer Experience Director at DH Pace Company involves leading quality monitoring, quality assurance, and customer experience initiatives across our nationwide contact centers. Key responsibilities include developing evaluation criteria and scoring systems, designing post-call surveys, analyzing customer satisfaction data, and managing the knowledge base. The ideal candidate has 5 years of experience in customer service, quality management, or contact center operations, with a minimum of 3 years in a leadership role. Additionally, they should possess strong understanding of performance metrics, excellent communication and interpersonal skills, and proven ability to lead teams, develop others, and provide actionable feedback. In return, we offer a comprehensive benefits package, including competitive compensation, 401k retirement plan, company-paid life insurance, short-term disability, and long-term disability. Estimated salary: $80,000 - $100,000 per year.



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