Customer Service Excellence Director
3 days ago
The successful candidate will be responsible for ensuring our contact center agents consistently meet company standards while driving continuous improvements in service delivery and customer satisfaction. This role requires a strong leader who can manage agent performance, ensure compliance with company policies, and make staffing and scheduling decisions to optimize team efficiency.
We offer a competitive salary range of $90,000 - $120,000 per year, depending on experience, plus benefits including medical, dental, and vision options, paid time off, and a 401k retirement plan. If you are a seasoned professional with a passion for quality and customer experience, we encourage you to apply for this exciting opportunity.
Key Requirements
- A Bachelor's degree is preferred.
- 5 years of experience in customer service, quality management, or contact center operations.
- A minimum of 3 years in a leadership role is required.
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Operations Excellence Director
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Customer Experience Director
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Customer Service Director
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Service Operations Director
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Branch Director
3 days ago
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Customer Service Representative
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Customer Service Finance Representative
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