Automotive Business Development Representative

4 weeks ago


Wichita Falls, Texas, United States Wichita Falls Ford Full time
Job Overview

Wichita Falls Ford is seeking a highly motivated and organized individual to join our team as a Service Advisor. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our customers receive prompt, courteous, and effective service.

Key Responsibilities:

  • Oversee service orders and flow of the Drive Lane to ensure efficient and effective service delivery
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression
  • Provide concierge support for all owner inquiries, whether phone or in-person, to ensure seamless communication
  • Ensure daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently to maximize productivity
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems and ordering necessary parts and tools
  • Oversee administration of warranty claims and training of service department staff
  • Reinforce company policies and adhere to company standards
  • Encourage compliance with applicable laws and regulations
  • Maintain good working relationships with factory representatives and foster positive employee relations

Requirements:

  • 1+ year of experience in the automotive industry
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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