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Program Specialist I
2 months ago
The Program Specialist I plays a critical role in building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process. This includes requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting.
Key Responsibilities:- Assist client managers during all stages of the contract labor acquisition process, including requisition intake, sourcing, and candidate shortlisting and interviewing.
- Demonstrate recruitment expertise by preparing insightful questions for the position prior to conducting requirement intake sessions with hiring managers.
- Document requirement intake conversations in the appropriate database (VMS, AGS360).
- Utilize reports to manage open requirements and advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response.
- Discuss expectations, timeframes, feedback, roles, and responsibilities with hiring managers and suppliers.
- Coach, manage, and oversee the performance of participating staffing suppliers.
- Document client and supplier reported issues and track resolution through to completion in the CRM system.
- Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
- Maintain and update monthly activity and performance reports.
- Provide constant interaction with clients, staffing vendors, contract personnel, and other partners via face-to-face, email, and phone.
- Assist with worker assignment management to improve data integrity.
- Liaise with managers, vendors, and security departments to ensure all necessary paperwork is completed and collected prior to starting assignments and at the end of assignments.
- Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and notify appropriate departments.
- Assist with the collection of company assets from vendors.
- Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines.
- Constantly interact with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays.
- Log all client and vendor inquiries into the CRM system.
