IT Support Specialist for Telecom Infrastructure

4 days ago


Plainview, Minnesota, United States AV Staffing Solutions Full time

Job Overview:

AV Staffing Solutions seeks a skilled Technical and Voice Support Analyst NOC Technician to provide technical assistance to clients across the U.S. in our Network Operations Center.

Key Responsibilities:

  • Offer first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
  • Manage and resolve tickets in a NOC environment, escalating issues as needed.
  • Troubleshoot hardware, software, and voice issues; maintain system compatibility.
  • Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
  • Contribute to Knowledgebase and conduct training sessions.

Requirements:

  • Experience in telecom installations, NOC support, and using a ticketing system.
  • Strong customer service, communication, and problem-solving skills.
  • Proficiency in Windows/Linux environments and voice technology.
  • Ability to work efficiently in a fast-paced environment with rotating shifts.

Compensation:

  • This is a temp-to-hire position paying $18-$25 per hour depending on experience.

Work Conditions:

  • This position is hybrid, primarily office-based with remote work as required by the business unit, and involves rotating shifts.
  • Work hours will rotate every few weeks between 8 am – 5 pm and 11 am – 8 pm.
  • Rotating on-call duties after hours and on weekends are required.


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