IT Support Specialist for Telecom Infrastructure
4 days ago
Job Overview:
AV Staffing Solutions seeks a skilled Technical and Voice Support Analyst NOC Technician to provide technical assistance to clients across the U.S. in our Network Operations Center.
Key Responsibilities:
- Offer first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
- Manage and resolve tickets in a NOC environment, escalating issues as needed.
- Troubleshoot hardware, software, and voice issues; maintain system compatibility.
- Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
- Contribute to Knowledgebase and conduct training sessions.
Requirements:
- Experience in telecom installations, NOC support, and using a ticketing system.
- Strong customer service, communication, and problem-solving skills.
- Proficiency in Windows/Linux environments and voice technology.
- Ability to work efficiently in a fast-paced environment with rotating shifts.
Compensation:
- This is a temp-to-hire position paying $18-$25 per hour depending on experience.
Work Conditions:
- This position is hybrid, primarily office-based with remote work as required by the business unit, and involves rotating shifts.
- Work hours will rotate every few weeks between 8 am – 5 pm and 11 am – 8 pm.
- Rotating on-call duties after hours and on weekends are required.
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