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Technical Support Specialist

2 months ago

Corpus Christi, Texas, United States Knight Office Solutions Inc Full time

Job Overview:

Knight Office Solutions Inc is seeking a highly skilled Technical Support Specialist to join our Managed Services team. As a Technical Support Specialist, you will play a key role in delivering exceptional technical support and legendary customer service to our clients.

Key Responsibilities:

  • Provide intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
  • Achieve Field Services goals for Customer Satisfaction, Resource Utilization, and timely completion of projects as defined by Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Organizational Level Objectives.
  • Follow operational policies, processes, and procedures to maintain a productive and efficient workflow.
  • Maintain regular communication with customers throughout the support request process.
  • Models and embraces Knight Office Solutions company culture.
  • Bachelor's degree or comparable combination of education and experience.
  • Current associate-level technical certification such as CompTIA Network+, Security+, or Microsoft associate-level required.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and technical skills, with a focus on troubleshooting and resolving complex technical issues.
  • Ability to work independently and as part of a team to achieve goals and objectives.
  • Strong customer service skills, with a focus on providing legendary customer service.

What We Offer:

Knight Office Solutions Inc offers a competitive salary and benefits package, as well as a positive and collaborative work environment. We are an Equal Opportunity Employer and welcome applications from qualified candidates.