Field Service Technician
4 weeks ago
Luminator Technology Group is seeking a skilled Field Service Technician to join our dynamic Field Operations team. As a key member of our team, you will be responsible for conducting customer service visits, documentation, day-to-day repair, and preventative maintenance for various transit agencies and clients.
Key Responsibilities:- Maintain Luminator's hardware and software, handle customer questions, and sustain proficiency in all products and services.
- Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products.
- Diagnose errors or technical problems and determine proper solutions on equipment.
- Accurately document work completed on periodic preventive maintenance and intermittent corrective maintenance tasks.
- Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
- 2-4 years technical experience required.
- HS diploma or equivalent required.
- AS degree; A+ certification preferred.
- Knowledge of business principles, repair techniques, production methods, and coordination of people and resources.
- Knowledge of policies, procedures, and transit systems.
- Knowledge of MathWorks, Autodesk AutoCAD, Microsoft Visual Basic, and SCADA software.
Luminator Technology Group is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive total compensation package, a generous vacation and sick leave plan, plus 10 paid company holidays, and 2 floating holidays.
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