Field Service Technician

4 weeks ago


Chicago, Illinois, United States Luminator Technology Group Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Luminator Technology Group. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers in the transit industry.

Key Responsibilities:

  • Conduct customer service visits and perform day-to-day repair and preventative maintenance on various transit equipment.
  • Identify and resolve equipment malfunctions, working with manufacturers and field personnel as necessary to procure replacement parts.
  • Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products.
  • Accurately document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
  • Communicate effectively with customers, plant operators, plant management, 3rd party vendors, and other Luminator personnel in support of service operations.

Requirements:

  • 2-4 years technical experience required.
  • HS diploma or equivalent required.
  • AS degree; A+ certification preferred.
  • Knowledge of principles and processes for providing customer and personal services.
  • Knowledge of business principles involved in strategic planning, repair techniques, production methods, and coordination of people and resources.
  • Knowledge of policies, procedures, and transit systems.
  • Knowledge of MathWorks, Autodesk AutoCAD, Microsoft Visual Basic, and SCADA software.

Additional Priorities:

  • Ability to communicate complex technical issues in a clear, concise manner to individuals with little or no technical background.
  • Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change.
  • Ability to maintain electronic equipment.
  • Ability to review technical documents to plan work.
  • Ability to confer with other personnel to resolve operational issues.
  • Ability to prioritize and manage projects to ensure all deadlines are met.

Why Work at Luminator Technology Group?

We offer a competitive total compensation package, a generous vacation and sick leave plan, plus 10 paid company holidays, and 2 floating holidays. Luminator fosters a collaborative work environment that encourages creativity, personal growth, and professional development.



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