Field Service Technician
4 weeks ago
We are seeking a highly skilled Field Service Technician to join our team at Luminator Technology Group. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers in the transit industry.
Key Responsibilities:
- Conduct customer service visits and perform day-to-day repair and preventative maintenance on various transit equipment.
- Identify and resolve equipment malfunctions, working with manufacturers and field personnel as necessary to procure replacement parts.
- Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products.
- Accurately document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
- Communicate effectively with customers, plant operators, plant management, 3rd party vendors, and other Luminator personnel in support of service operations.
Requirements:
- 2-4 years technical experience required.
- HS diploma or equivalent required.
- AS degree; A+ certification preferred.
- Knowledge of principles and processes for providing customer and personal services.
- Knowledge of business principles involved in strategic planning, repair techniques, production methods, and coordination of people and resources.
- Knowledge of policies, procedures, and transit systems.
- Knowledge of MathWorks, Autodesk AutoCAD, Microsoft Visual Basic, and SCADA software.
Additional Priorities:
- Ability to communicate complex technical issues in a clear, concise manner to individuals with little or no technical background.
- Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change.
- Ability to maintain electronic equipment.
- Ability to review technical documents to plan work.
- Ability to confer with other personnel to resolve operational issues.
- Ability to prioritize and manage projects to ensure all deadlines are met.
Why Work at Luminator Technology Group?
We offer a competitive total compensation package, a generous vacation and sick leave plan, plus 10 paid company holidays, and 2 floating holidays. Luminator fosters a collaborative work environment that encourages creativity, personal growth, and professional development.
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