IT Field Service Technician

4 weeks ago


Chicago, Illinois, United States Getronics Full time

Job Overview:

At Getronics, we are seeking a skilled IT Field Technician to join our team. As an IT Field Technician, you will be responsible for providing on-site repair and installation services for various OEM products, including desktops, laptops, and tablets.

Key Responsibilities:

  • Provide on-site hardware repair and installation for laptops, desktops, workstations, and tablets.
  • Perform maintenance, upgrades, and repairs of IT products.
  • Ensure all service level agreements (SLAs) are met.
  • Communicate effectively with clients and team members.
  • Prioritize and manage multiple technical issues simultaneously.
  • Complete administrative tasks related to each service call.
  • Follow company standards for security, safety, and quality.

Required Skills:

  • Ability to lift and move computer equipment up to 50 lbs.
  • Own a basic repair toolkit, PC, and mobile phone.
  • Strong customer support and communication skills.
  • Basic troubleshooting and break/fix skills for laptops and desktops.
  • Knowledge of operating systems, hardware, and standard software applications.
  • Ability to install, test, and configure desktop, laptop, and tablet systems.
  • Experience with software imaging and component replacements (e.g., memory, hard drives, SSDs, screens, keyboards).

Qualifications:

  • High school diploma or equivalent.
  • Relevant technical qualification and 6-12 months of work experience.
  • PC repair certifications preferred.
  • Experience with deskside support and ticket management tools is a bonus.

Accountabilities:

  • Complete required certifications for PC repairs.
  • Perform fault diagnosis and effective troubleshooting.
  • Maintain parts inventory and adhere to return deadlines.
  • Keep accurate real-time updates in the system.


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