IT Field Service Technician
4 weeks ago
Job Overview:
At Getronics, we are seeking a skilled IT Field Technician to join our team. As an IT Field Technician, you will be responsible for providing on-site repair and installation services for various OEM products, including desktops, laptops, and tablets.
Key Responsibilities:
- Provide on-site hardware repair and installation for laptops, desktops, workstations, and tablets.
- Perform maintenance, upgrades, and repairs of IT products.
- Ensure all service level agreements (SLAs) are met.
- Communicate effectively with clients and team members.
- Prioritize and manage multiple technical issues simultaneously.
- Complete administrative tasks related to each service call.
- Follow company standards for security, safety, and quality.
Required Skills:
- Ability to lift and move computer equipment up to 50 lbs.
- Own a basic repair toolkit, PC, and mobile phone.
- Strong customer support and communication skills.
- Basic troubleshooting and break/fix skills for laptops and desktops.
- Knowledge of operating systems, hardware, and standard software applications.
- Ability to install, test, and configure desktop, laptop, and tablet systems.
- Experience with software imaging and component replacements (e.g., memory, hard drives, SSDs, screens, keyboards).
Qualifications:
- High school diploma or equivalent.
- Relevant technical qualification and 6-12 months of work experience.
- PC repair certifications preferred.
- Experience with deskside support and ticket management tools is a bonus.
Accountabilities:
- Complete required certifications for PC repairs.
- Perform fault diagnosis and effective troubleshooting.
- Maintain parts inventory and adhere to return deadlines.
- Keep accurate real-time updates in the system.
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