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Customer Service Representative

2 months ago

Wyoming, Minnesota, United States Window World of Little Rock Full time
Job Overview

At Window World of Little Rock, we are seeking highly motivated professionals to join our team as Customer Service Representatives. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.

Key Responsibilities
  • Customer Service: Handle inbound and outbound calls, emails, and other communication channels to provide timely and effective support to our customers.
  • Product Knowledge: Maintain strong knowledge of our exterior remodeling products, policies, and services to effectively address customer inquiries and concerns.
  • Sales and Appointment Scheduling: Convert customer inquiries into in-home sales appointments, schedule product installations and service appointments, and ensure timely follow-up with customers.
  • Issue Resolution: Resolve customer issues by determining the cause of the problem, facilitating a resolution, and following up with customers to ensure satisfaction.
  • Account Management: Accurately create and update customer accounts, input records of customer interactions into our CRM system, and prepare customer service call reports for management.
Company Overview

Window World of Little Rock is a leading provider of exterior remodeling solutions, offering a wide range of energy-efficient products and exceptional customer service. Our mission is to combine quality workmanship with superior service at affordable prices, ensuring our customers receive the best possible experience.