Customer Service Office Manager

1 month ago


Wyoming, Minnesota, United States Window World of Little Rock Full time
Job Description

As a Customer Service Office Manager at Window World of Little Rock, you will be responsible for managing a high volume of inbound and outbound calls, working within a customer relations management CRM to schedule appointments and record customer data. You will be the primary point of contact for customers, providing exceptional customer service and ensuring a positive experience for all Window World customers.

Responsibilities
  • Handle inbound and outbound calls using proper phone etiquette.
  • Maintain strong knowledge of products, policies, and services of the organization.
  • Convert customer inquiries from various communication channels into in-home sales appointments.
  • Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
  • Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
  • Accurately create and update customer accounts and input records of customer interactions into CRM.
  • Manage office and reports to owner.
Company Overview

Window World is the largest exterior remodeler in the United States, and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.



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