Technical Support Specialist
2 weeks ago
The Desktop Support Analyst is essential in delivering exceptional technical assistance to all personnel, ensuring efficient troubleshooting of desktop hardware, software, and mobile devices while maintaining a high standard of customer service and technical proficiency.
Key Responsibilities:- Perform software installations, upgrades, and participate in various project tasks.
- Configure and maintain desktop, laptop, tablet, and printer systems.
- Oversee the Helpdesk system for incoming support requests.
- Address urgent tasks such as video conferencing setups, equipment loans, software licensing, and VIP assistance.
- Provide remote support for users outside the main office.
- Document all issues and resolutions in the Helpdesk system.
- Evaluate issues promptly and professionally, taking necessary actions to resolve them.
- Refer unresolved issues to appropriate team members when necessary.
- Investigate problems related to desktop applications and their configurations, implementing suitable solutions.
The successful candidate will possess strong verbal and written communication skills, a solid understanding of Microsoft Office applications, and a keen interest in IT operations. The ability to manage multiple tasks effectively is essential. Experience with both Windows and Mac environments is required.
Preferred Experience:Experience in customer support, help desk, or application support roles is highly desirable. Familiarity with developing and adhering to IT procedures and guidelines is a plus.
Education and Experience:A Bachelor’s degree in a relevant information technology field or equivalent practical experience is required.
Compensation and Benefits:Syndetix Inc offers a competitive salary and benefits package, including:
- Medical, Dental, and Vision Insurance
- Health Savings and Flexible Spending Accounts
- Life and Disability Insurance
- Critical Illness and Accident Insurance
- Employee Stock Ownership Plan
- 401(k) Retirement Plan
- Paid Time Off and Holidays
Syndetix Inc is an equal opportunity employer and complies with all applicable employment regulations.
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