Technical Support Specialist

2 weeks ago


Las Cruces, New Mexico, United States Syndetix Inc Full time
Position Overview

The Desktop Support Analyst is essential in delivering exceptional technical assistance to all personnel, ensuring efficient troubleshooting of desktop hardware, software, and mobile devices while maintaining a high standard of customer service and technical proficiency.

Key Responsibilities:
  • Perform software installations, upgrades, and participate in various project tasks.
  • Configure and maintain desktop, laptop, tablet, and printer systems.
  • Oversee the Helpdesk system for incoming support requests.
  • Address urgent tasks such as video conferencing setups, equipment loans, software licensing, and VIP assistance.
  • Provide remote support for users outside the main office.
  • Document all issues and resolutions in the Helpdesk system.
  • Evaluate issues promptly and professionally, taking necessary actions to resolve them.
  • Refer unresolved issues to appropriate team members when necessary.
  • Investigate problems related to desktop applications and their configurations, implementing suitable solutions.
Qualifications:

The successful candidate will possess strong verbal and written communication skills, a solid understanding of Microsoft Office applications, and a keen interest in IT operations. The ability to manage multiple tasks effectively is essential. Experience with both Windows and Mac environments is required.

Preferred Experience:

Experience in customer support, help desk, or application support roles is highly desirable. Familiarity with developing and adhering to IT procedures and guidelines is a plus.

Education and Experience:

A Bachelor’s degree in a relevant information technology field or equivalent practical experience is required.

Compensation and Benefits:

Syndetix Inc offers a competitive salary and benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Health Savings and Flexible Spending Accounts
  • Life and Disability Insurance
  • Critical Illness and Accident Insurance
  • Employee Stock Ownership Plan
  • 401(k) Retirement Plan
  • Paid Time Off and Holidays

Syndetix Inc is an equal opportunity employer and complies with all applicable employment regulations.



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