District Product Support Manager

1 day ago


Hartford, Connecticut, United States Develon Full time
Job Overview

Develon is seeking a highly skilled District Product Support Manager to join our team. As a key member of our organization, you will be responsible for maintaining strong relationships with our dealerships and end-users, ensuring they receive top-notch support and service.

Key Responsibilities
  • Dealer Management
    • Evaluate dealership performance through regular reviews and assessments.
    • Collaborate with District Sales Managers to identify and develop new dealership opportunities.
    • Assist new dealers in establishing their parts and service departments.
    • Ensure dealers understand and adhere to company policies and procedures.
    • Manage dealer relationships, including follow-up on service and parts reviews, and dealer upgrade processes.
  • Customer Service
    • Provide technical support and guidance to dealers and end-users.
    • Responsible for direct communication with dissatisfied customers to resolve complaints.
    • Drive district parts sales to meet annual targets.
    • Support all parts and service programs through active promotion at dealerships.
  • Business Development
    • Drive stocking and planning behaviors of dealers.
    • Collaborate with dealers to improve their parts and service department efficiency and profitability.
Requirements
  • Education and Experience
    • Associate's degree in a related field.
    • 7-10 years of experience in product support or a related field.
  • Skills and Qualifications
    • Strong technical knowledge and problem-solving skills.
    • Excellent communication and interpersonal skills.
    • Ability to make sound, timely decisions.
    • Strong negotiation and financial acumen skills.
    • Proficient in MS Office.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.


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