Customer Service and Logistics Supervisor

4 weeks ago


Pompton Plains, United States Precision Garage Door Co Full time
Position Overview

The Customer Engagement and Operations Manager will oversee the daily functions of the customer service and logistics division. This role is essential in ensuring that customer satisfaction is prioritized and maintained.

Key Responsibilities
  • Manage and direct the daily activities of the customer service and logistics team.
  • Quickly address and resolve customer service challenges, utilizing data-driven insights to inform strategic decisions.
  • Continuously develop and enhance customer service protocols and dispatch processes to improve overall efficiency.
Qualifications

The ideal candidate will possess strong leadership skills, a commitment to customer satisfaction, and a background in operations management. Experience in data analysis and process improvement is highly valued.



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