Technical Support Specialist
3 weeks ago
At NuAxis Innovations, we're looking for a talented Technical Support Specialist to join our team in Washington, DC.
This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
We offer a competitive salary range of $62,000 - $92,000 per year, depending on experience.
The successful candidate will possess excellent problem-solving skills, strong communication abilities, and a keen eye for detail.
Responsibilities include:
- Responding to and diagnosing technical issues via phone, email, or chat
- Providing on-site support to end-users
- Identifying, researching, and resolving complex technical problems
The ideal candidate will have at least 2 years of experience in a desk-side support environment and hold certifications such as Microsoft Office Specialist or ITIL v3 Foundations.
We strive to create a workplace that fosters collaboration, innovation, and growth. Our company culture values diversity, equity, and inclusion.
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