Patient Access Representative

2 weeks ago


New Haven, Connecticut, United States Fair Haven Community Health Care Full time
Job Summary

Fair Haven Community Health Care is seeking a highly skilled Patient Access Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Register patients and update their information in our electronic health record system
  • Collect co-pays, deductibles, and co-insurance at point of service
  • Process payments and facilitate payment arrangements
  • Review schedules daily to ensure accuracy and file appointment opportunities
  • Obtain medical releases as needed for patient requested forms
  • Pre-register patients via phone or in person
  • Ensure all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner
  • Perform the insurance verification process and the process for all third party payers
Requirements
  • High School diploma or equivalent required
  • Minimum of one year job-related experience and experience with data entry highly preferred
  • Electronic appointment scheduling and strong customer service experience with a knowledge of referral or prior authorization procedures also preferred
  • Excellent interpersonal skills and phone etiquette
  • Strong critical thinking and problem-solving skills
  • Ability to work as a member of the team to serve patients
  • Bi-lingual in English and Spanish required
Work Environment

This is a variable 8-hour shift position, including weekends as needed. Minimal physical effort is required, and the ability to operate a computer and telephone continuously is necessary.

Fair Haven Community Health Care is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.



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