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Patient Access Representative
2 months ago
Fair Haven Community Health Care is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 14 locations.
We are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices.
Our mission is to improve the health and social well-being of the communities we serve through equitable, high-quality, patient-centered care that is culturally responsive.
Job PurposeThe Patient Access Front Desk Representative works closely with patients and clinical professionals while utilizing excellent customer service skills; multi-tasking while professionally managing all front desk patient care related functions, provides interpretation services.
Duties and Responsibilities- Registers patient to meet regulatory requirements; enrolls patients with My Chart Portal; updates patient information; prints profiles, schedules and manages recall lists and scans documents into the patient's Electronic Health Record (EHR)
- Opens, balances and closes daily cash drawer and posts payments; processes payments with a credit card machine, including end of day reporting; collects co-pays, deductibles and/or co-insurance at point of service; facilitates payment arrangements
- Reviews schedules daily to ensure accuracy and files appointment opportunities; obtains medical releases as needed for patient requested forms; pre-registers patients via phone or in person
- Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner; performs the insurance verification process and the process for all third party payers; meets with patients during the pre-registration process to discuss financial terms and payment/payment arrangement options; calculates sliding fee eligibility based on a client income and enters into the system; documents the financial counseling process and maintains patient insurance and billing demographic information
High School diploma, or GED is required. Minimum of one year job related experience and experience with data entry is highly preferred. Electronic appointment scheduling and strong customer service experience with a knowledge of referral or prior authorization procedures is also preferred. Excellent interpersonal skills and phone etiquette; strong critical thinking and problem solving skills and the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish required.
Physical Requirements/Work EnvironmentVariable 8 hr. shifts between 7am-8pm, including weekends as needed
Minimal physical effort
Must be able to operate computer and telephone continuously
District travel as necessary
