Genesys Support Specialist

1 week ago

Florida, United States Royal Caribbean Group Full time
Job Title: Genesys Support Engineer

Job Summary:

We are seeking a highly skilled Genesys Support Engineer to join our team at Royal Caribbean Group. As a key member of our technology team, you will be responsible for providing expert-level support for our telephony, call center, and collaboration tools across the enterprise.

Key Responsibilities:

  • Manage a team of voice/collaboration engineers and contractors to provide deployment and operational support for our global unified communication platforms.
  • Develop technical architecture, roadmaps, and designs for our contact center, omni-channel, voice, and collaboration portfolios.
  • Lead unified communication architecture decisions and maintain product vision and roadmap.
  • Communicate decisions, priorities, and project information to stakeholders and team members.
  • Work closely with application, server, security, infrastructure, and operations teams to ensure successful project delivery.
  • Provide enterprise architecture technical leadership for global initiatives and implementation collaboration with project and operations teams.
  • Identify opportunities to innovate, extend, and enhance service delivery in the SME areas.
  • Serve as escalation point for system administration, hands-on work, and R&D/PoC work for evaluating new technologies.
  • Create and maintain system documentation for solution design and domain technologies.

Requirements:

  • Bachelor's degree in Information Technology, Computer Information Systems, or related field, and ten years of related experience, including four years of supervisory experience.
  • Minimum of 10 years of relevant experience combined.
  • 5+ years' experience as a Mid-Senior UC Manager, designing, implementing, deploying, and supporting a production UC environment at an enterprise scale.
  • Ability to take responsibility for fostering culture, advancing our values, and championing engagement in all its forms.
  • Ability to apply out-of-the-box thinking about creative ways to use Cloud services to provide the best infrastructure options.
  • Evidence of effective communication and relationship skills, especially the ability to articulate advanced technical topics to both technical and non-technical staff.
  • Working knowledge in multi-vendor infrastructure platforms (i.e., Cisco, Avaya, etc).
  • Experience presenting to senior leadership.
  • Knowledge of WAN architectures (i.e., Carrier Ethernet, Optical Fabrics (OTN), SD-WAN, MPLS).
  • Evidence of technical certifications preferred (e.g., CCNA, CCNP, CCIE, ACE-A, SEC+).
  • Ability to work with a limited set of requirements.
  • Evidence of desire to mentor colleagues, drive new architectures, and lead team efforts.
  • Experience in cybersecurity engineering, network intelligence, and operations, and machine learning are highly desired.
  • Ability to model empathy, compassion, and emotional intelligence.
  • Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion, and belonging.
  • Ability to help foster a safe psychological space for all teammates where everyone can thrive.
  • Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
  • Ability to lead by example in communicating, participating, and encouraging support of the institution's sustainability programs.

What We Offer:

As a member of our team, you will have the opportunity to work on exciting projects, collaborate with talented professionals, and contribute to the success of Royal Caribbean Group. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced Genesys Support Engineer looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].

  • Genesys Cloud Senior Manager

    7 days ago

    Florida, United States Royal Caribbean Group Full time

    Unlock Your Potential as a Senior Manager of Unified Communications and CollaborationAt Royal Caribbean Group, we're on a mission to revolutionize the way we communicate and collaborate. As a Senior Manager of Unified Communications and Collaboration, you'll play a critical role in shaping our technology vision and direction.About the RoleThis is an exciting...

  • Veterinary Cardiologist Specialist

    3 weeks ago

    Hollywood, Florida, United States Broward Veterinary Specialist Full time

    About UsWe are a premier multi-specialty veterinary referral practice dedicated to delivering state-of-the-art care across several disciplines, including Surgery, Internal Medicine, and Oncology.Job SummaryWe are seeking a highly skilled and experienced ACVIM Certified Veterinary Cardiologist to join our talented team of specialists at Broward Veterinary...

  • Veterinary Specialist

    4 weeks ago

    Hollywood, Florida, United States Broward Veterinary Specialist Full time

    About Us:Broward Veterinary Specialists is a premier multi-specialty referral practice dedicated to delivering state-of-the-art care across several disciplines, including Surgery, Internal Medicine, and Oncology.We are seeking a highly skilled and compassionate ACVS certified Veterinarian to join our talented crew in Hollywood, Florida.Our Team:Our team of...

  • Veterinary Specialist

    3 weeks ago

    Hollywood, Florida, United States Broward Veterinary Specialist Full time

    About Us:Broward Veterinary Specialists is a premier multi-specialty referral practice dedicated to delivering state-of-the-art care across several disciplines, including Surgery, Internal Medicine, and Oncology.Our Mission:We strive to provide quality medicine with the support of our knowledgeable support staff, making a difference in the community.Our...

  • Veterinary Medicine Specialist

    4 weeks ago

    Hollywood, Florida, United States Broward Veterinary Specialist Full time

    About Us:Broward Veterinary Specialists is a premier multi-specialty referral practice dedicated to delivering state-of-the-art care across several disciplines, including Surgery, Internal Medicine, and Oncology.We are seeking a highly skilled and compassionate ACVIM certified Veterinarian to join our talented crew in Hollywood, Florida.Our Team:Our team of...

  • Veterinary Medicine Specialist

    3 weeks ago

    Hollywood, Florida, United States Broward Veterinary Specialist Full time

    About UsWe are a premier multi-specialty veterinary referral practice dedicated to delivering state-of-the-art care across several disciplines, including Surgery, Internal Medicine, and Oncology.Our MissionWe strive to provide quality medicine with the support of our knowledgeable staff, while making a difference in the community.Our TeamWe are a...

  • IT Support Specialist

    3 weeks ago

    Florida City, Florida, United States Pro Talent HR Full time

    Pro Talent HR is seeking a skilled IT Specialist to join our team. As a full-time remote employee, you will be responsible for network administration, troubleshooting, and providing customer service support. Key qualifications include network administration, troubleshooting, and network security skills, as well as information technology expertise, strong...

  • IT Support Specialist

    2 weeks ago

    Florida, United States Insight Global Full time

    Job Title: Tier 2 Help DeskThis is a remote 6-month contract opportunity to join Insight Global's team as a Tier 2 Help Desk specialist. In this role, you will be responsible for assisting with a PC refresh project and a Windows 11 upgrade, as well as handling advanced IT service requests and escalations across the organization.Key Responsibilities:Assist...

  • Pediatric Community Resource Specialist

    2 weeks ago

    Central Florida, United States HealthCare Support Full time

    Job DescriptionJob DescriptionPediatric Community Resource Specialist HealthCare Support is actively seeking a Pediatric Community Resource Specialist to fill an opening with a fortune 30 company in Florida .Daily Responsibilities for Pediatric Community Resource Specialist: This position will be field based and will provide care management to assist with...

  • Veterinary Care Professional

    4 weeks ago

    Hollywood, Florida, United States Broward Veterinary Specialist Full time

    About Us:Broward Veterinary Specialists is a premier multi-specialty referral practice dedicated to delivering state-of-the-art care across several disciplines, including Surgery, Internal Medicine, and Oncology.Our Mission:We strive to provide quality medicine with the support of our knowledgeable support staff, while making a difference in the...

  • Administrative Support Specialist

    1 month ago

    Florida, United States dnllubrication Full time

    Company Overview We encourage you to provide relevant details here. Position Overview This is a full-time on-site position for an Administrative Support Specialist at dnllubrication. In this role, you will be tasked with delivering comprehensive administrative assistance, managing communications, organizing schedules, and performing research tasks. Key...

  • Administrative Support Specialist

    1 month ago

    Florida, United States dnllubrication Full time

    Company Overview We encourage you to provide detailed information here. Position Overview This is a full-time on-site position for an Administrative Support Specialist at dnllubrication. In this role, you will be tasked with delivering comprehensive administrative assistance, managing communications, organizing schedules, and performing research activities....

  • Administrative Support Specialist

    1 month ago

    Florida, United States dnllubrication Full time

    Company Overview We encourage you to provide detailed information here. Position Overview This is a full-time on-site position for an Administrative Support Specialist at dnllubrication. In this role, you will be tasked with delivering comprehensive administrative assistance, managing communications, organizing schedules, and performing research tasks. Key...

  • IT Support Specialist

    4 weeks ago

    Melbourne, Florida, United States BC Tech Pro Full time

    Job Summary:BC Tech Pro is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients in a fast-paced, dynamic environment.Key Responsibilities:Perform basic and moderately complex troubleshooting and repair activities, including but not limited...

  • Peer Support Specialist

    3 weeks ago

    Gainesville, Florida, United States UF Health Full time

    Job SummaryThe Peer Specialist/Psychiatric Hospital/PRN role is a vital part of our team at UF Health. As a Peer Specialist, you will provide practical advice, suggestions, and strategies of recovery to patients as an empowering helper with perspective of being a recipient of mental health services in the past.Key ResponsibilitiesProvide one-on-one, group...

  • Administrative Support Specialist

    4 weeks ago

    Florida, United States FERNCORE Corporation Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at FERNCORE Corporation. As a key member of our front office team, you will provide administrative support to our executives and teams, ensuring the smooth operation of our office.ResponsibilitiesClient Relations: Project a positive image when...

  • Veterinary Medicine Expert

    2 weeks ago

    Hollywood, Florida, United States Broward Veterinary Specialist Full time

    ## About Us At Broward Veterinary Specialists, we're dedicated to delivering state-of-the-art care across several disciplines, including Surgery, Internal Medicine, and Oncology. Our team of experts is passionate about providing quality medicine with the support of our knowledgeable support staff. ## Our Mission We're committed to making a difference in...

  • Academic Support Specialist

    3 weeks ago

    Jacksonville, Florida, United States KIPP Jacksonville Public Schools Full time

    Job OpportunityKIPP Jacksonville Public Schools is seeking a dedicated Academic Support Specialist to join our team at KIPP Bold City High School.Job Summary:The Academic Support Specialist will provide targeted support to 9th-12th grade students in reading, focusing on small group instruction, progress tracking, and collaboration with classroom teachers to...

  • Academic Support Specialist

    3 weeks ago

    Jacksonville, Florida, United States KIPP Jacksonville Public Schools Full time

    Job OpportunityKIPP Jacksonville Public Schools is seeking a dedicated Academic Support Specialist to join our team at KIPP Bold City High School.Job Summary:The Academic Support Specialist will provide targeted support to 9th-12th grade students in reading, focusing on small group instruction, progress tracking, and collaboration with classroom teachers to...

  • IT Support Specialist

    3 weeks ago

    Miami Beach, Florida, United States Oak View Group Full time

    About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Oak View Group. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesInstall, Configure, and Troubleshoot Computer Systems, Hardware, and SoftwareEnter, Verify,...